That they are good at what they do leaves no questions. New locks work so smoothly you don’t hear them and barely feel them engage. What was extra special for me though are the things that happened without my saying anything. When contacting the company I talked to Bob and explained I needed all my exterior locks changed due to family “issues.” He asked me to describe my locks and was able to give me an accurate quote on the spot, over the phone, while trying to let me keep as much current hardware as possible. While I did not ask for expedited service, Bob quietly understood my predicament, he treated me like an old friend, and arranged for someone to be at the house the next morning by 9 AM! This was completely unexpected.
My technician was Vince.
Before I lost use of one of my hands from a stroke, I used to work on an old car and was able to fix things around the house myself. After Vince left, I discovered all the things I had over time been putting up with for so long that they barely annoyed me anymore. From the house settling, locks and bolts on two entry doors weren’t aligned with the strike plates – he fixed them, at no charge. On another entry door, the door threshold was loose – he fixed it, no charge. In addition to getting locks replaced, best of all was all using of my knee or foot to get doors closed has ended. Jiggling locks to get them open is no more. Worrying if I’ll get the dead bolt back open once I’ve engaged it is over. But, there’s more. The handle on my front storm door had come off so many times I eventually said screw it and for years just used my finger in the hole to open it. Vince asked if I had the parts, I did, he fixed it so it would never come off again, at no cost. As great as all that was, what I liked best was this: there was a note on my back door - “DO NOT LOCK KNOB” - as it was common for me to rush out to do something and lock myself out (yes, I am a complete airhead). Without saying a word he installed a knob that would unlock when you turned it to go out. Pretty simple to him, but his attention and solution to a detail that would have not occurred to me to ask about was pretty damn special to me. As I started with, their professionalism is beyond reproach, but the overall experience was great!